Manchester University

Where we came in

NHSE and UoM had identified the questionnaires they wanted to use the key questions they aimed to answer with the collected data.

Our role was to integrate all these elements, developing a comprehensive tool to track personal and professional growth of volunteers, while ensuring confidentiality by not storing any personally identifiable information (PII). Additionally, we provided a platform for NHSE, UoM, and other organisations to analyse survey outcomes through customisable reports.

This involved:

• Incorporating the MOVE iT questionnaire (Measuring the Outcomes of Volunteering for Education), the validated UWES (Utrecht Work Engagement Survey), and the Life Satisfaction Survey.
• Developing customisable visual reports for both organisations and volunteers.
• Ensuring data anonymity while enabling users to compare results across different organisations.

What we delivered

Volunteer Portal

‍We developed a user-friendly portal where volunteers can:

• Create an account using a PIN and username.
• Complete surveys before and after their international work experiences.
• Learn from their own data and track changes in volunteering outcomes, work engagement, and life satisfaction across multiple experiences.
• Compare their results with average outcomes of other volunteers.
• Pause the survey and return to it later, ensuring flexibility and convenience.

Reports Generation

‍We implemented a robust reporting feature for admins and organisations allowing them to:

• Generate reports through a multi-step process, selecting specific questions, time frames, and comparisons with other organisations.
• Customise report aesthetics by choosing colours and uploading their logo.
• Download the report in PDF format.
• Additionally, admin users can export survey responses as stacked or unstacked CSV files for further analysis.

Admin Management

‍We provided comprehensive back-office functionality, enabling admin users to:

• Manage users and their permissions efficiently.
• Automatically grant NHS users access to the Organisations dashboard, with other users requiring admin approval.

Unique Aspects

Data Anonymity: We implemented unique PINs and usernames to maintain the anonymity of volunteer data, eliminating the need for email addresses and avoiding PII collection.

‍User Engagement: The tool features dynamic reporting and interactive elements to keep users engaged and motivated to complete their surveys.

‍Open Source: We designed the tool to be open source, allowing other organisations to use and build upon it while adhering to security and privacy best practices.